Privacy Policy

Welcome! This Privacy Policy (“Policy”) explains how we at Videotape B.V. (“Videotape”) collect, use, disclose and otherwise process personal information obtained through our services. The Videotape website, application and its (online) services are collectively referred to as “Site”. We understand that you are aware of and care about your own personal privacy interests, and we take that seriously.

This Policy describes the personal information we may collect from you, the purposes for which we collect it, how we use it and how we keep it secure. This Policy also describes the choices you can make about your personal information, including how you can manage, delete or have access to your personal information. Videotape will not collect, use or disclose your personal information other than in compliance with this Policy.

What is personal information?

Personal information is information that is about you as an identifiable individual. If you are a business customer it does not include your name and business contact information. Aggregated, statistical or de-identified information is not personal information. Information generated through your use of our websites or watching videos will not be personal information unless we can combine it with other information that would identify you.

Application of this Policy

Videotape is a video platform service that helps businesses and individuals transform communications together through the use of online video. This Privacy Policy explains how we collect, use and disclose your personal information in the course of our business. When our customers collect your personal information through our video platform service in the course of their business, their use of your personal information is governed by their privacy policy, not ours.

What information do we collect and use, and for what purposes?

We use your personal data in a variety of ways. For example, in order to provide, improve, and personalize our Site to you, to deliver content, and to connect you with other services you use.

In addition, we may use information about groups of users, without focusing on any particular user’s information, for a wide variety of business reasons, such as to study usage and traffic patterns, to test different aspects of our technology and Site, to analyze and understand our business better, and to develop our Site.

For these purposes, we collect different personal information, including: 

Account Information
When you sign up with us we’ll collect certain limited information to identify and reach you, such as your name and email address, and password to authenticate your access to our Site. We may also collect information about your other accounts, such as your login credentials and other information regarding your accounts on Facebook and Google, that may interact with our Site.

Information about your use of our Site
We may have access to, and collect, information that your computer or mobile device transmits to us in the course of our interactions, such as the IP address from which you access our Site and information about the configuration or identity of any device or computer that you use to interact with us.

If we would like to use your personal data for any other purposes than those listed in this statement, we will only do so if this is in line with the purpose(s) for which we have initially collected your personal data. Otherwise, we first need to obtain a new ground to process your personal data for those other purposes. When our customers collect your personal information through our Site in the course of their business, their use of your personal information is governed by their privacy policy, not ours.

What is the legal basis for processing your personal data?

Processing of personal data is only allowed when it is based on one of the “grounds” permitted by law. This means that we may use your personal data for one or more of the following permitted reasons:

necessary to perform our contract with you;
necessary to comply with laws and regulations;
to serve our legitimate interest;
when you have given your consent.

Examples of our legitimate interests that allow us to process your personal data are the following:

to inform you about similar products and services;
to secure and protect our products and computer systems;
to counter fraud, embezzlement or other unlawful behaviour;
to comply with our obligations on the basis of law and/or regulations or if necessary in judicial proceedings.

How do we use cookies?

We make use of cookies and similar technology when providing the Site. For more details, see our Cookie Statement. To improve Videotape services for you, personal information might be captured by our cookies when you use our Site.

How other parties use your personal data as a processor

Sometimes it is necessary to provide your personal data to third parties, for example to administer and provide our technology and Site. These third-parties may have access to your information only for the purpose of assisting us, and we will ensure that all necessary agreements are in place to secure the safety of your personal data.

We share information and have agreements in place with:

  • Microsoft Azure (for cloud services)
  • Google (for cloud services)
  • ICTivity (for cloud services & IT support)
  • Mailchimp (for CRM & mailings)

How do we use your data in relation to social media?

Our Site may contain links to other websites and services or interact with other services. Any information that you provide on or to a third-party website or service is subject to that party’s privacy statement. Our privacy policy does not apply to such websites or services and we are not responsible for the content, privacy or security practices and policies of those websites or services.

How do we use your personal data for direct marketing purposes?

If you subscribe to our mailing services and consent to receiving marketing messages from us, we will use your information to send you news and offers regarding our products and services.

If you no longer want to receive news and offers for our products and services, you can unsubscribe at any time. No hard feelings! All marketing activities include this possibility, and for digital communication you can follow the link at the bottom of the messages to exercise this right easily.

How do we secure your personal data?

To ensure the highest possible level of protection for your information, we invest in our systems, procedures and people. We take reasonable measures to protect the information that we collect from or about you from unauthorized access, use or disclosure.

When do we share personal data outside Europe?

Privacy is a core value to us and we do our utmost to keep your personal data within European borders. On rare occasions it is necessary to share personal data with other organizations outside Europe, for instance in the context of IT support. We will verify that the specific country or company has adequate equivalent protections in place, or we will sign separate agreements with those parties that meet the GDPR standards.

What is the retention period of your data?

As set out under the General Data Protection Regulation, we keep personal data in any event for as long as is necessary to achieve the purpose. The law does not stipulate specific storage periods for personal data. Other legislation may specify minimum storage periods, however. If it does, we are under the obligation to observe these periods. Such legislation includes tax laws or laws governing financial undertakings specifically. Another reason for which we may keep your data longer is if we become involved in a lawsuit or other legal proceedings.

What rights do you have and how can you exercise them?

You have the the rights to:

be forgotten;
restrict of a specific processing;
(in certain situations) transfer data;
and (in certain legal instances) object to the processing of your personal data by us.

If you would like to exercise any of these rights, please contact us at and we will get in touch with you.

How can you withdraw your consent?

If you have given us your consent for the processing of your personal data, you may withdraw this consent at any time. You can send a request to We will stop the processing for which your consent was required. This may result in restrictions in the use of the Videotape Site and we might still need to process some of your personal data for essential procedures.

How can you delete your account?

If you want us to delete your account at Videotape, please send us a request at We will delete your account and all its related data from our systems.

We archive your account for up to 24 months to make it possible to restore deleted items that shouldn’t have been deleted or for example to re-activate your account if you left the Site for a while.

What to do if you have questions or concerns?

Videotape is headquartered in The Netherlands and complies with Dutch and European laws. If you have any questions or concerns about Videotape’s personal data policies or practices feel free to contact us at, or send a letter to:

Videotape B.V.
Topic: Privacy
Keizersgracht 241
1016 EA  Amsterdam
The Netherlands

What to do if you have a complaint?

We would be happy to first discuss and attempt to resolve your issue. Please contact us immediately at If we cannot resolve it and your complaint is related to data processing, you have the right to file a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

A note about children

Protecting the safety of children when they use the internet is very important to us. The Videotape Site is not designed or intended for use by children or anyone under the age of 16 without supervision or permission from their guardians. Videotape does not knowingly collect the information from children. Please contact us at for any concerns or questions about children’s personal information.

Changes to this Privacy Policy

We may change this Privacy Policy. Feel free to check back periodically for changes. If we make any significant changes we will communicate this to you where possible, via email and/or within our Site. Your continued use of -and interaction with- Videotape following any changes to the Privacy Policy constitutes acceptance of those changes.

Last updated: 1 December 2021